3. Instructor Concern Reported (Behavior or Performance Issue)
During a recent session, a concern was raised regarding the behavior and engagement of the instructor assigned by the provider. According to internal observations and participant feedback, the instructor appeared disengaged, arrived late, and did not follow the session structure as outlined in the curriculum guide. This not only impacted the learning experience but also created confusion among students regarding expectations and session flow.

We have reached out to the provider to share this feedback and are currently awaiting their response. It is important that instructors assigned to sessions uphold the standards of professionalism and preparedness. We encourage the provider to review this incident internally and consider assigning a more experienced instructor in the future. Continued performance issues may require a reevaluation of this provider's placement in future sessions.

4. Substitute Instructor Issue
In a recent situation where a substitute instructor was required, the provider assigned an individual who was marked as inactive in our system and had previously been rejected for similar sessions. This led to compliance concerns and delays in confirming the session. It's important to ensure that substitutes submitted are current, approved, and meet all active instructor criteria to avoid operational or regulatory issues.

We have flagged this for the provider and requested updated lists that reflect onl